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Returns Policy

Please note that as we are closing down all sales purchased after 27 March 2009 are final. No refunds or exchanges so please choose carefully.

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred. Some products, if opened, are non-returnable for hygiene reasons. These products are clearly marked with a '+' next to the product name.

Please note:

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Please send both the invoice/receipt and parcel to:

Salon Kitty
Flat 1
95 Church Road
Richmond TW10 6LU

Faulty Item:
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

I received the wrong item:
If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Discount codes & vouchers:
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.

*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. When trying on shoes please only do so on carpet as the soles will scuff on hard surfaces. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original condition/packaging with any enclosed documentation.


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