Returns
Policy
If
you are not completely satisfied with your purchase, simply return
the item or items to us in their original condition* within 14
days of receipt. We will issue a full refund on receipt, or exchange
the item for a different size / colour if preferred. Some products,
if opened, are non-returnable for hygiene reasons. These products
are clearly marked with a '+' next to the product name.
Please
note:
-
The
item is your responsibility until it reaches us. For your
own protection, we recommend that you send the parcel using
a delivery service that insures you for the value of the goods.
-
The
cost of returning the item to us is your responsibility.
Please
send both the invoice/receipt and parcel to:
Salon
Kitty
70 Harley Street
London W1G 7HF
UK
Faulty
Item:
If the item you received is faulty, please contact us quoting
your order number, your name and address, details of the product
and the reason for return, and whether you require a refund or
a replacement. We will then advise on how to proceed with the
return. You have 30 days from receipt of the faulty item to return
it to us.
I
received the wrong item:
If the item you received is not what you originally ordered, please
contact us quoting your order number, your name and address, details
of the product and the reason for return, and whether you require
a refund or a replacement. We will then advise on how to proceed
with the return.
Discount
codes & vouchers:
If a discount was applied to your original order, the amount refunded
will be adjusted to allow for the revised order value and appropriate
discount level.
This
returns policy does not affect your statutory rights.
*Note:
when trying on items of clothing, please ensure that you are not
wearing perfume / aftershave or a deodorant which may leave a
scent or marks on the item. When trying on shoes please only do so on carpet as the soles will scuff on hard surfaces. We will be unable to accept the return
of any item where there is evidence that these instructions have
not been followed. The item must be returned in its original condition/packaging
with any enclosed documentation.
